We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You will also need the receipt and proof of purchase to receive a refund.
To start the refund process, you can contact us at firstname.lastname@example.org. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package to. Items sent back to us without requesting a return/refund will not be accepted.
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and correct it.
Certain items cannot be returned. Those items are custom products (special orders or personalized items) and personal care goods (beauty products). Please contact us if you have any questions or concerns about your specific personalized or special order.
Sale Items/Gift Cards
Unfortunately, we do not accept returns on sale items or gift cards.
The best way to ensure you get what you want is to return the item you have. Once the item has been returned and accepted you will need to make a separate purchase for the new item.
We will notify you once we've received and inspected your return and let you know if the return is approved or not. If approved, you will be automatically refunded on your original payment method. Please be advised that it can take some time for your bank or credit card company to process and post the refund to your account.